StayQR24 Universal Knowledge & Training Hub

Help Center & Training Guide

Step-by-step interactive documentation for hotel front-desk, housekeeping, restaurant POS billing, and Day-1 setup.

Select Language / भाषा चुनें:
Daily Operations

Hotel Room App — Sidebar Screen Tutorials

Comprehensive screen-by-screen guide matching every item in your StayQR Hotel sidebar navigation.

Core Hotel Sidebar Workflow

1📋 Check-in Register: Punch walk-ins, upload Govt IDs, collect advance & assign rooms
2🛏️ Room List: Monitor real-time room status colors and toggle housekeeping clean state
3📅 Booking List: Review upcoming website and OTA reservations with voice alerts
4🧺 Laundry & Linen: Track daily in-house linen washing and external laundry batches
5🧾 Invoices & Account Book: Settle check-out bills and reconcile cash/UPI ledger
🏢

ROOMS OPERATION (Sidebar)

Sidebar: ROOMS OPERATION

Front-desk daily screens: Check-in Register, Room List, Guest List, Booking List & Laundry.

1

Check-in Register (/dashboard/checkin)

📍 Check-in RegisterFront Desk

Front-desk guest check-in, ID photo capture, room allocation and advance payment.

1Click "+ New Check-In" at the top right.
2Enter guest 10-digit mobile number. Repeat guest details will auto-populate automatically.
3Select ID Type (Aadhaar Card, Passport, Driving License, Voter ID) and enter ID Number.
4Upload front and back photo of the physical ID card for mandatory police verification.
5Select an available room (highlighted in Green on the grid).
6Set Check-In date/time, expected Check-Out date, and nightly room rate.
7Enter advance payment amount and choose mode (Cash, UPI QR, or Card).
8Click "Complete Check-In". The room immediately turns Red (Occupied).
💡
Pro Tip / उपयोगी सुझाव: If checking in near 12:00 PM noon, check "Skip first noon cycle" to avoid charging room rent twice on Day 1.
2

Room List & Floor Grid (/dashboard/rooms)

📍 Room List

Live visual room grid showing real-time occupancy and housekeeping status.

1View all hotel rooms grouped by floor (1st Floor, 2nd Floor, etc.).
2Identify room states by color: Green = Vacant Clean, Yellow = Vacant Dirty, Red = Occupied, Gray = Maintenance.
3Click on any Red (Occupied) room card to view the currently staying guest, check-in date, and folio.
4Housekeeping Workflow: When cleaning is done, click on a Yellow (Dirty) room and change status to "Vacant Clean" to make it ready for new guests.
5Maintenance: Put any room under "Maintenance" to temporarily take it out of front-desk inventory during plumbing or AC repairs.
💡
Pro Tip / उपयोगी सुझाव: Receptionists can filter rooms by status tabs: All, Vacant, Occupied, or Cleaning.
3

Guest List (/dashboard/guests)

📍 Guest List

Complete historical database of every guest who has ever stayed at your property.

1Search guests by name, phone number, city, or ID number.
2View total visits, total spend, and last visit date for each guest.
3Click "View Profile" to view stored ID proofs, past invoices, and special notes.
4Export guest directory to Excel for festival SMS greetings or WhatsApp marketing.
4

Booking List (/dashboard/bookings)

📍 Booking List

Manage upcoming reservations received from your hotel website and front-desk booking desk.

1Review new booking requests with guest arrival dates, room type requested, and payment status.
2Listen to the automated speech announcer: StayQR speaks upcoming bookings 1 day prior at 12 PM & 5 PM, and at 8 AM on arrival day.
3Click "Confirm Booking" to lock the room, or "Cancel" if rooms are fully booked.
4When the guest arrives, click "Convert to Check-In" to carry over all reservation details in 1 click.
5

Booking Sources & OTA Channels (/dashboard/rooms/booking-sources)

📍 Booking Sources (OTA)

Track source of bookings: Walk-In, MakeMyTrip, Goibibo, Agoda, Booking.com, Phone Call.

1Configure booking channels: Walk-in, Website, Travel Agent, MMT, Agoda, Corporate.
2Set commission rates percentage per channel.
3During guest check-in, tag the booking source.
4Generate Channel Performance Reports to see which OTA is driving the highest revenue.
6

Laundry & Linen Management (/dashboard/rooms/laundry)

📍 Laundry & Linen

Track hotel bedsheets, towels, pillow covers, and guest personal laundry.

1Create a new Laundry Batch when sending dirty linen to the external laundry vendor.
2Record counts of Bedsheets, Pillow Covers, Bath Towels, Duvets sent.
3When clean linen returns from the vendor, record received counts and log discrepancies (torn/missing items).
4Generate Vendor Laundry Challans and monthly settlement bills.
🛎️

ROOM SERVICE (Sidebar)

Sidebar: ROOM SERVICE

Manage in-room guest smartphone requests and services catalog.

1

Service Requests (/dashboard/service-requests)

📍 Service RequestsGuest Experience

Real-time feed of guest service orders submitted via in-room QR codes.

1Guests scan their bedside room QR code and submit requests (Water Bottle, Extra Blanket, Room Cleaning, Food).
2Pending orders flash with an audio chime and an orange "PENDING" badge.
3Click "Mark In Progress" when a staff member is dispatched to the room.
4Click "Mark Complete" once the request is fulfilled.
5High-priority alerts with red borders indicate requests waiting longer than 10 minutes.
2

Services & Charges Catalog (/dashboard/services)

📍 Services & Charges

Configure the digital room service menu visible to guests when they scan their room QR.

1Click "+ Add Service".
2Enter Service Name (e.g. "Mineral Water 1L", "Extra Mattress", "Ironing Service").
3Set price (₹0 for complimentary housekeeping, or specify paid amount).
4Choose category: Housekeeping, Food, Beverage, Amenities.
5Save. Items appear instantly on in-room smartphone screens.
💰

HOTEL ACCOUNTING (Sidebar)

Sidebar: HOTEL ACCOUNTING

Financial controls: Invoices, Payments, Vendors, Expenses, Account Book & Ledger.

1

Invoices & GST Folios (/dashboard/invoices)

📍 Invoices

Master repository of all guest checkout invoices with tax breakdown.

1View all invoices filtered by: All, Paid, Pending, or Cancelled.
2Click "Download PDF" to print compliant A4 GST invoices with hotel logo, GSTIN, and guest details.
3Check total monthly invoiced amount, collected revenue, and outstanding receivables.
2

Payments & Receipts (/dashboard/payments)

📍 Payments

Log and track every payment received across Cash, UPI QR, Card, or Bank Transfer.

1Record guest advance payments, settlement payments, or partial installments.
2Filter payments by date range and payment method (Cash vs Online UPI).
3Generate daily payment collection summary for shift handover.
3

Expenses & Vendor Bills (/dashboard/expenses)

📍 Expenses

Log daily hotel operational expenditures: groceries, electricity, salaries, repairs.

1Click "+ Add Expense".
2Select expense category (Electricity, Grocery, Laundry, Staff Salary, Maintenance).
3Enter amount, payment method, date, and vendor name.
4Attach bill photo/receipt for audit compliance.
5Expense automatically reflects as a debit entry in the Account Book.
4

Account Book & Ledger (/dashboard/account-book)

📍 Account BookFinance

Single centralized passbook showing running balance of all income and expenses.

1Green rows denote income (check-in advance, checkout settlement, food sales).
2Red rows denote expenditures (purchases, vendor bills, salaries).
3Check real-time running balance updated after every transaction.
4Export Account Book to Excel or PDF with 1-click for your CA / Accountant.
📦

HOTEL INVENTORY (Sidebar)

Sidebar: HOTEL INVENTORY

Stock control: Inventory Register, Categories, Items, and Daily Room Checklist.

1

Inventory Register (/dashboard/inventory/register)

📍 Inventory Register

Stock IN (purchases) and Stock OUT (consumption) register with historical balance.

1Stock IN: When supplies arrive, record quantity purchased and unit price.
2Stock OUT: When supplies are issued to rooms or kitchen, record quantity consumed.
3Check "Available Stock" column which acts like a passbook showing historical balance after each entry.
4Low Stock Alert: Items falling below minimum threshold trigger a red warning badge.
2

Inventory Room Checklist (/dashboard/inventory/checklist)

📍 Inventory Check List

Daily room audit to verify pillows, blankets, remote controls, and amenities.

1Housekeeper selects room number on mobile device.
2Checklist of standard room inventory appears (TV Remote, AC Remote, Hangers, Kettle).
3Mark Present or Missing for each item.
4Submit checklist to keep a daily log of damaged or missing hotel property.
⚙️

HOTEL SETTINGS & WEBSITE (Sidebar)

Sidebar: HOTEL SETTINGS

Staff PINs, QR Code Print, Website Builder, and Profile configuration.

1

QR Code Print (/dashboard/qr-print)

📍 QR Code Print

Generate high-resolution printable QR codes for all rooms.

1Select rooms to print QR codes for (or click "Select All").
2Click "Print QR Slips" to generate a printable A4 layout with your hotel logo and room numbers.
3Laminate or insert inside bedside acrylic stands in each room.
2

Staff & Access Control (/dashboard/staff)

📍 Staff & Access Control

Create user accounts and assign granular module permissions for staff.

1Click "+ Add Staff Member".
2Enter name, email/mobile, and role: Manager, Receptionist, or Housekeeping.
3Set 4-digit or 6-digit access PIN / password.
4Customize permissions: Restrict receptionists from viewing financial reports or deleting invoices.
5Staff log in and see only their authorized modules.
3

Hotel Website Builder (/dashboard/website/content)

📍 Website Content

Customize your free professional direct-booking hotel website.

1Edit hotel banner title, photo gallery, amenities, and room descriptions.
2Add direct booking rates and seasonal discounts.
3Changes publish instantly to your custom hotel subdomain (e.g. yourhotel.stayqr24.com).
🤝

Need Direct Personal Assistance?

Our hospitality onboarding experts are available Monday to Saturday, 9:30 AM to 7:00 PM IST to guide you over WhatsApp or phone call.

💬 WhatsApp Support (+91 8587 900060)[email protected]
+91 8587 900060•Instant Help for Hotels & Restaurants across India